Frequently Asked Questions

Q: How big should my image be?

A: We recommend a file size starting from 1200x1200 pixels. It is also important for the subject to not be to small in proportion to the image. The further away the subject is the most likely it will become blurry/ pixelated when printed.

We also recommend not using images sent via messaging platforms and social media. These sites usually compress the images. Our team will do the best work to make your images look great, including editing lighting and colors, decreasing noise, photoshopping elements that block your subject out of the image and, of course, removing the background.

Remember: we will send you an image for approval before printing your card. And the card will be sent to print ONLY when you will be satisfied with the result! 

Q: What is the process for ordering?

A: The process is as follows
1) You choose the design you like best and fill out your card info in the form
2) You add the item to cart and finalize the purchase
3) After this you will receive a email confirmation about your order
4) We will edit your image, prep your card and send you a design for review. If needed, any additional changes will be made. Unlimited revisions, free of charge!
5) When you confirm the design, we will send it to print.
6) The card is printed and shipped out the within 24 hours of receiving your approval for the design!
7.) You should receive your card within 3-5 business days, depending on your country and location.

Q: How big are the cards?

A: We offer cards in four different sizes - each size is equal to the classic paper page sizes:
Small (30cm x 19cm), equal to A4
Medium ( 42cm x 27cm), equal to A3
Large ( 59cm x 37cm ), equal to A2
Extra Large (84.1cm x 53cm ), equal to A1

Q: How much does a card cost?

A: The price of your card depends on the size you choose to have your card be printed on (you will be able to choose the size on the card creation form)

S = 27.99€
M = 34.99€
L = 44.99€
XL = 74.99€

You can see the size of each card in the answer above this one!

Q: How much does shipping cost?

A: We here at kartestika are happy to inform that shipping costs are included in the price of the card! This means that all orders have no additional shipping costs. Shipping is free! Worldwide.

Q: Will you remove the background from my image?

A: Our team will edit your images to look great. This includes removing the background, editing lighting and colors, decreasing noise, and photoshopping elements that block your subject out of the image.

Q: How long until I receive my card?

A: After receiving your order, we will prepare the design with all the edits for your approval within 24 hours. If needed, extra edits will be made. Your card will be shipped out a day after you have confirmed the design and approved it for printing. Shipping time can sometimes be offset by the activities of the postal service. As a general rule, depending on the country, shipping will take from 3 to 5 business days.

Q: How can I track my order?

A: When your order is shipped out, you will receive a shipping order number for your card. You will be able to use this number to track your card with the shipping company we will specify in the email.

Q: Do you offer refunds?

A: We do our sincere best to ensure all of our customers enjoy a happy shopping experience with . That being said, all of our sales are final. No refunds can be processed due to all of our cards being personalized and printed specifically for a unique customer.

Any other unanswered questions? Please, contact us at